Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my pet supplies at Pets at Home Sutton Coldfield?

Accepted Answer

Yes, you can use the Click & Collect service to order online and pick up your purchases at the Sutton Coldfield store, typically within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Sutton Coldfield?

Accepted Answer

Yes, well-behaved dogs are welcome inside the store as long as they are kept on a lead and under control at all times.

Question 9

What are the opening hours of Pets at Home Sutton Coldfield?

Accepted Answer

The store is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:30 to 16:30.

Question 10

Does Pets at Home Sutton Coldfield offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including Sutton Coldfield, offer parking facilities for customers.

Question 11

Is Pets at Home Sutton Coldfield accessible for customers with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible with features such as wheelchair access and accessible parking spaces where available.

Question 12

What pet products and services are available at Pets at Home Sutton Coldfield?

Accepted Answer

The store offers a wide range of pet food, treats, toys, accessories, grooming products, and services including free help and advice, free harness fitting, weight checks, and an adoption centre.

Question 13

Are there any nearby places I can visit before or after shopping at Pets at Home Sutton Coldfield?

Accepted Answer

Yes, nearby locations include Boots for pharmacy and beauty supplies, Marks & Spencer for food and shopping, and Starbucks or Costa Coffee if you want a coffee break.

Question 14

Can I find other pet-related services near Pets at Home Sutton Coldfield?

Accepted Answer

Yes, The Groom Room Sutton Coldfield, a pet groomer and store, is located nearby if you need grooming services.

Question 15

How can nearby supermarkets and shops complement my visit to Pets at Home Sutton Coldfield?

Accepted Answer

Stores like M&S Foodhall and Poundland nearby provide great options for general shopping or grabbing essentials while you pick up pet supplies.

Question 16

Are there places nearby where I can grab food or snacks during my visit to Pets at Home Sutton Coldfield?

Accepted Answer

Yes, there are several eateries nearby including Burger King, Greggs bakery, and GOURMET 4 restaurant, perfect for dining in or takeaway.

Pets at Home Sutton Coldfield

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